These Terms of Service ("Terms") govern your access to and use of the HarvestIQ platform, operated by HarvestIQ Inc., incorporated in Delaware, USA. By creating an account or using our services, you agree to be bound by these Terms.

1. Service Description. HarvestIQ provides AI-powered sales intelligence tools including buying signal detection, lead enrichment, predictive lead scoring, and outreach timing optimization. The platform integrates with third-party CRM systems to deliver pipeline intelligence to authorized users.

2. Account Responsibilities. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate, current information during registration and promptly update it if it changes.

3. Acceptable Use. You agree not to: (a) use the platform to send unsolicited communications in violation of applicable law; (b) attempt to reverse-engineer, decompile, or extract source code from the platform; (c) use the platform to collect data in violation of any third-party terms of service; (d) share account credentials with unauthorized users.

4. Subscription & Billing. Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except as provided in our 30-day money-back guarantee for new subscriptions. We reserve the right to modify pricing with 30 days' written notice.

5. Data Ownership. You retain full ownership of all data you upload to HarvestIQ. We do not sell, share, or use your data for purposes other than providing and improving the service. Enriched data generated by HarvestIQ is licensed to you for the duration of your subscription.

6. Limitation of Liability. To the maximum extent permitted by law, HarvestIQ Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.

7. Termination. Either party may terminate the agreement at any time. Upon termination, your access to the platform will cease and we will delete your data within 30 days unless legally required to retain it.

HarvestIQ Inc. ("we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use the HarvestIQ platform.

Information We Collect. We collect: (a) account information (name, email, company); (b) usage data (feature interactions, session duration); (c) CRM data you choose to sync; (d) payment information processed by our PCI-compliant payment provider.

How We Use Your Data. We use your data to: provide and improve the HarvestIQ service; generate AI-powered insights and lead scores; send service-related communications; comply with legal obligations.

Data Sharing. We do not sell your personal data. We share data only with: service providers who assist in operating the platform (hosting, analytics, payment processing); law enforcement when required by law; successors in the event of a merger or acquisition.

Data Retention. We retain your data for the duration of your subscription plus 30 days. You may request deletion at any time by contacting privacy@harvestiq.org.

Your Rights. Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. Contact privacy@harvestiq.org to exercise these rights.

Security. We implement AES-256 encryption at rest, TLS 1.3 in transit, and maintain SOC 2 Type II certification. We conduct regular penetration testing and security audits.

HarvestIQ uses cookies and similar technologies to provide, protect, and improve our services.

Essential Cookies. Required for authentication, security, and core platform functionality. These cannot be disabled.

Analytics Cookies. Help us understand how users interact with HarvestIQ so we can improve the experience. These are anonymized and aggregated.

Preference Cookies. Remember your settings, such as language and display preferences.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect core platform functionality.

HarvestIQ Inc. maintains the following compliance certifications and practices:

SOC 2 Type II. HarvestIQ has completed SOC 2 Type II certification, demonstrating our commitment to security, availability, and confidentiality controls.

GDPR. We comply with the General Data Protection Regulation for all EU/EEA users. Our Data Protection Officer can be reached at privacy@harvestiq.org.

CCPA. California residents have the right to know what personal information we collect, request deletion, and opt out of data sales (we do not sell data).

CAN-SPAM. All communications sent through HarvestIQ comply with CAN-SPAM requirements. Users are responsible for ensuring their outreach complies with applicable anti-spam laws.

This Data Processing Agreement ("DPA") forms part of the agreement between you ("Controller") and HarvestIQ Inc. ("Processor") for the processing of personal data through the HarvestIQ platform.

Scope. This DPA applies to all personal data processed by HarvestIQ on your behalf, including CRM records, lead data, and engagement metrics.

Processing Purpose. We process data solely to provide the HarvestIQ service: lead enrichment, scoring, signal detection, and outreach optimization.

Sub-processors. We use vetted sub-processors for hosting (AWS), analytics, and payment processing. A current list is available upon request.

Data Transfers. Data is stored in the United States. For international transfers, we rely on Standard Contractual Clauses (SCCs) as approved by the European Commission.

Breach Notification. In the event of a data breach, we will notify you within 72 hours and provide all information necessary for you to fulfill your obligations under applicable law.

For questions about this DPA, contact privacy@harvestiq.org.